Shipping and Returns
When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller. Perishable goods are not covered by these cooling-off periods, as they might not reasonably last as long as the stipulated 14-day or 30-day thresholds - please note that this applies to any of our kits which include fresh ingredients meaning we do not accept returns of these items.
If you wish to return any ‘dry’ non-perishable products, please notify us within 24 hours of receiving your delivery. Returns must be made at your own cost within 7 days of receiving your delivery. Please note that we can only accept the return of ‘dry’ non-perishable products – we cannot accept returns of any fresh products which includes biscuits. Returns must be received in their original unopened condition.
If any of your products are damaged in any way upon receipt, please email our team at firstname.lastname@example.org. Please send an image of the damaged product along with your order number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.