We would LOVE to hear from you so please don't hesitate to get in touch! We're a small team so please be patient, we promise we'll get back to you. If you're getting in touch regarding your order, please remember to quote your order number in your email.
You can read our Frequently Asked Questions below but if you still need more help, please get in touch via the form below or send us an email at email@example.com or send us a DM on Facebook or Instagram!
Frequently Asked Questions
Every one of our baking kits will always include all the dry ingredients you need to make your desired bake - you’ll only ever need to add liquids and butter. We even include extra bits needed to make your afternoon of baking as easy as possible like your flour for rolling out and piping bag for decorations.
Each kit also comes with a reusable recipe card so you can make your favourite bake over and over again.
We’ve tried to keep our kits simple so you’ll only ever need to add liquids - eggs, oil, milk or cream - and butter and never more than 250g or 1 block at a time.
The paper that your ingredients are wrapped in inside your box is greaseproof and will work to line your tins and pans!
Usually, we recommend you allow a minimum of two hours to use your baking kit. This takes into account the time to read through your recipe, combine your ingredients, cook your bake and allow it to cool.
You can opt to include gift wrapping at the checkout for a small fee, this will include brown paper, a plantable gift tag, and a handwritten note.
Of course, there should be an option to add a message to us at checkout. If you miss this then don't worry, just send us an email at firstname.lastname@example.org with your order number and gift message. We'll hand write it and include it in your parcel.
Yes! All our ingredients are vegetarian including our marshmallows.
Most of our standard kits are not vegan. However, we do have 2 ‘free from’ baking kits which are vegan and gluten free. We’re always looking to add more so don’t forget to check out our seasonal kits section too.
Standard orders are packed and posted within 72 hours of us receiving your order. We use royal mail and send all standard orders 2nd Class so it should be a maximum of 7 working days from the date on which you placed your order, however usually orders are delivered within 5 working days.
For express orders, your parcel will be packed and posted within 24 hours from when you placed your order and will be sent Tracked 48 or 24 depending on the option you chose at checkout.
Once you’ve chosen the perfect subscription for you, you’ll receive your very own welcome gift and then every month, you'll get a baking box with all the ingredients you'll need to bake up a storm in the kitchen. The only things you'll ever need to add are eggs, butter and liquids i.e milk. Once you've placed your order, you'll also get access to our exclusive bakers club facebook group for the duration of your subscription which will give you access to step by step videos, online baking workshops, extra recipes and exclusive offers just for you.
Our recipes vary every month but you'll never get two of the same. Over a period of 12 months, we'll cover cake, traybakes, scones, doughs, biscuits and pastry. These can come in many forms - for example over the past six months we've sent out scones, loaf cakes, galettes, swiss rolls, cupcakes, biscuits and doughnuts just to name a few.
Our little bellies subscriptions will always be simple and easy to make and the recipes are traffic lighted so you know when to step in and when to let your little ones have a go.
No! You need the basics - muffin and cake tins, bowls, spoons but you don’t need a fancy mixer - just a bit of elbow grease and a big mixing bowl!
We’ll dispatch your welcome gift as soon as we receive your order, if you’ve opted to start your subscription straight away then we’ll send your first box out too.
You can opt to have your box delivered straight away or you can choose to have your subscription begin the following month. Your welcome gift will always be dispatched immediately, so if you’d like to gift this yourself then make sure to put your own address at the checkout.
We always send out the subscriptions in the first full week of every month. This excludes any bank holidays so we'll usually try and get your boxes out AFTER the bank holiday has passed so as not to risk your box getting stuck in a postal depot for four days.
Yes, we can do this! Enter the first address at checkout and then make sure to email us with the change of address request and your order number before the 1st of the following month.